My Order
Firstly check your junk folder as system generated emails can end up there. Contact our customer service team with your order number email address and contact details used to place the order so we can check and get back to you.
Unfortunately we are unable to add products to an existing order that is in processing. Please use the website to add a new order.
For items that are on back order we will give an estimate on the product listing but this may change due to shipping delays etc to our warehouse.
In most cases products require some assembly. Instructions are included to make this easier.
Deliveries
We aim to dispatch all orders as quickly as possible for delivery within 3-5 working days. In some circumstances orders may take slightly longer to arrive.
We don’t have a specific weekend service but some couriers may attempt delivery on a weekend. This is something that we can’t guarantee.
When we ship multiple items they can become separated and delivered at different times on different vehicles. Please contact us if all items have not arrived within 5 working days.
For large and heavy items we typically deliver using a pallet service. Pallet service is kerbside only.
