Overview
We have a 30 day return policy on unused products purchased from Workout Megastore Ltd. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused, unbuilt and in the original unopened packaging. It must also be stored in an appropriate environment I.e. not outside or in a damp conditions.
To complete your return please follow the below steps –
Step 1 – Contact us to let us know you would like to return a product and reason for return. Please include your name, address, e-mail address (must be the e-mail used when placing the order), order number.
Step 2 – Our customer services team will get back to you within 24 hours to acknowledge your return request. We will let you know the next steps to follow.
Step 3 – Please follow the return instructions provided by our customer services team. Please don’t return items until you have heard back from our team.
Important notes:
Please do not send products back to the manufacturer unless pre arranged via Workout Megastore Ltd.
Products that are exempt from being returned:
- Sale items
- Gift Cards
- Any item not in original condition, is damaged or missing parts that are not the fault of Workout Megastore Ltd
- Special order items
Refunds
Once we have received and inspected your return we will email you to acknowledge this. We will notify you of the approval or rejection of your refund. If your refund is approved we will refund via the original payment method within 3-5 working days.
If you don’t receive your refund within 10 working days please contact our customer services team quoting your order number.
Shipping returns
To return your product please firstly contact us following the 3 steps listed above. Once we approve your return you should mail your product to: Workout Megastore Ltd, Unit E, Little Catterton Lane, Tadcaster LS24 8EA You are responsible for your own shipping costs of returning your item. We recommend using a tracked and insured service for valuable items.
What if my item arrives damaged or faulty?
We always try to ensure that goods reach you in perfect condition but in rare instances things can go wrong. If your item arrives damaged or faulty please contact us and follow the 3 steps above so we can assist you as quickly as possible. Please note that you will not need to pay for return shipping if goods are faulty and our team will assist with arranging collection or exchange via our courier. Please do not ship goods back to us without prior approval. If you refuse to accept delivery of goods that are damaged you will not be charged for return.
Order Cancellation
If you cancel your order in writing after we have shipped it or you refuse to accept delivery, you are then responsible for all return carriage costs back to Workout Megastore Ltd.
